missing parcels


Please note, If you have only paid for standard delivery on an item, you will NOT be able to track it. If you want tracking, you will need to pay the correct postage rate. If your item is not tracked and does not arrive within 30 days of your order, Royal Mail will launch an investigation. Once they have completed their investigation, If the parcel is not located and delivered, you will be offered either a full refund, or a replacement product.